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Terms of Service

Updated May 14, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you," "Customer") and Clearbox, Inc. ("Clearbox," "we," "us," or "our") governing your access to and use of the Clearbox website, application, and related services (collectively, the "Service").

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

1. The Service

Clearbox helps you monitor publicly available online conversations relevant to topics, products, or services you care about. The Service applies automated filters and machine-learning models to identify potentially relevant conversations and surfaces them in an inbox along with short AI-generated summaries.

2. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

You are responsible for:

  • keeping the information associated with your account accurate and up to date;
  • safeguarding your account credentials; and
  • all activity that occurs under your account.

You must notify us promptly at support@clearbox.to if you suspect unauthorized access to your account.

3. Your Content and Feedback

"Your Content" means the information you submit to the Service, including your offer description, business website, brand names (your own, your competitors', and adjacent companies'), the topics or communities you select to monitor, and any other configuration or text you provide.

You retain ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and otherwise process Your Content solely as necessary to operate, secure, and improve the Service.

If you send us comments, suggestions, ratings, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or attribution.

You represent and warrant that:

  • you have all rights necessary to submit Your Content and to grant the licenses above; and
  • Your Content does not infringe, misappropriate, or violate any third-party right or any applicable law.

4. Third-Party Platforms and Content

The Service surfaces publicly available content from third-party platforms based on the topics and configuration you provide. You acknowledge that:

  • those platforms are independent from Clearbox, and your use of them is governed by their own terms and policies;
  • those platforms may change, become unavailable, or restrict access at any time, which may affect what the Service can surface;
  • we are not responsible for, and have no control over, third-party platforms or the content they make available; and
  • you are responsible for ensuring that your use of any content surfaced through the Service, including any outbound communication you choose to send, complies with the terms and policies of the platform from which the content originated and with applicable law.

5. AI-Generated Output

The Service uses machine-learning models to classify content and generate short summaries (the "Output"). The Output is provided for informational purposes only and may be incomplete, inaccurate, out of date, or misleading. You are responsible for independently reviewing and verifying the Output before relying on or acting on it, including before sending any outbound communication based on the Output.

We make no representation that the Output will identify every relevant item, will not flag irrelevant items, or is suitable for any particular purpose.

6. Acceptable Use

You agree not to, and not to permit anyone to:

  • use the Service to violate any law, regulation, or third-party right, including the terms of any third-party platform whose content the Service surfaces, and including applicable marketing, spam, and communications laws (such as CAN-SPAM, CASL, TCPA, and GDPR);
  • send unsolicited, deceptive, harassing, or abusive communications using information obtained from the Service;
  • reverse engineer, decompile, or attempt to discover the source code of the Service, except to the extent this restriction is prohibited by law;
  • probe, scan, or test the vulnerability of the Service, or interfere with or disrupt its integrity or performance;
  • circumvent rate limits, access restrictions, or other technical limitations;
  • use the Service to build or train a competing product or service, or to benchmark against a competing product; or
  • resell, sublicense, or make the Service available to third parties other than members of your workspace.

We may suspend or terminate your access if we reasonably believe you have violated this section.

7. Plans, Trials, and Fees

The Service is offered on trial and paid plans. Plan features, quotas, and pricing are described at the point of sign-up or purchase and may change from time to time. Unless otherwise stated, fees:

  • are exclusive of taxes, which you are responsible for;
  • are billed in advance and auto-renew at the end of each billing period until cancelled; and
  • are non-refundable, except at our sole discretion.

You may cancel your subscription at any time from your workspace settings; cancellation takes effect at the end of the then-current billing period.

We may offer trials subject to additional terms or limits communicated at the time of the offer. Trials may be modified or discontinued at any time.

8. Intellectual Property

As between you and Clearbox, we own all right, title, and interest in and to the Service, including all software, models, designs, text, and documentation, and all related intellectual property rights. Nothing in these Terms transfers any ownership to you other than the limited right to use the Service in accordance with these Terms.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, including for violation of these Terms, non-payment, suspected fraud or abuse, or at the direction of law enforcement.

On termination, your right to use the Service ends immediately. We may delete Your Content and account data after a reasonable period following termination. Sections intended by their nature to survive termination (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

10. Disclaimers

THE SERVICE AND ANY OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, error-free, or free of harmful components. We do not warrant the accuracy, completeness, or usefulness of any Output or of any data obtained through the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLEARBOX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations, and so some of the above may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Clearbox and its affiliates, officers, directors, employees, and agents from and against any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to:

  • Your Content or your use of the Service;
  • your violation of these Terms or any applicable law; or
  • your violation of any third-party right, including the terms of any third-party platform whose content the Service surfaces on your behalf.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

14. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully. It affects your legal rights.

Informal resolution. Before filing any formal claim, you agree to first contact us at support@clearbox.to and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by JAMS under its then-current Streamlined Arbitration Rules. The arbitration will be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Clearbox agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative proceeding.

Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@clearbox.to within thirty (30) days of first accepting these Terms, including your name and account email. Opting out will not affect any other part of these Terms.

If any portion of this Section 14 is found unenforceable, that portion will be severed and the remainder will continue in effect, except that if the class-action waiver is found unenforceable with respect to a particular claim, that claim must be litigated in court and severed from any arbitration.

15. Changes to the Service and These Terms

Changes to the Service. We may change, add, or remove features at any time. We will use reasonable efforts to give advance notice of material reductions to core functionality, but we are not obligated to preserve any specific feature.

Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by in-product notice or email) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service.

16. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clearbox regarding the Service and supersede any prior agreements on the same subject.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms without restriction, including to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

Force majeure. Neither party will be liable for any delay or failure to perform resulting from causes outside its reasonable control.

Notices. We may provide notices to you by email to the address associated with your account or by in-product notice. You may send legal notices to us at support@clearbox.to.

17. Contact

Questions about these Terms can be sent to:

  • Email: support@clearbox.to
  • Entity: Clearbox, Inc.
  • Address: 2261 Market Street STE 99770, San Francisco, CA 94114